[ Legal ]
Refund Policy
Last Updated: September 10, 2026
TrendMetric is operated by ECOM ALPHA SOLUTIONS LLC. Paid purchases are processed by SquidLane. Refund requests must be submitted within 14 days of the transaction date.
1. How refunds are handled
Thank you for purchasing TrendMetric. TrendMetric is operated by ECOM ALPHA SOLUTIONS LLC. Paid subscriptions are sold by ECOM ALPHA SOLUTIONS LLC. Checkout and payment processing are provided by SquidLane. Refund requests must be submitted within 14 days of the transaction date. Refunds are reviewed by ECOM ALPHA SOLUTIONS LLC on a case-by-case basis. Submitting a request within 14 days does not guarantee a refund. Nothing in this Refund Policy limits your mandatory statutory consumer rights. If local consumer protection laws give you additional or non-waivable rights, the highest level of those rights applies.
2. Refund request window
Refund requests must be submitted within 14 days of the transaction date. We may review refund requests submitted within that 14-day window on a case-by-case basis. We may approve a refund in full, approve a partial refund, or decline the request.
3. Statutory consumer rights
This policy does not replace rights you may have under applicable law, including rights that apply if a digital service is not as described, faulty, or not fit for purpose. Where local law grants a statutory withdrawal or cancellation right, that right applies on its own terms.
4. How to request a refund
Email support@trendmetric.io with the account email used at checkout and the approximate transaction date. You may also use the manage-subscription control in Settings if you need billing details from your receipt. For product-access or technical issues, email support@trendmetric.io. We can help with the TrendMetric workspace. Approved refunds are processed through SquidLane to the original payment method where possible.
5. If a refund is granted
If you receive a refund, access to TrendMetric may cease. Where eligible, refunds are processed through SquidLane to the original payment method where possible.
6. Cancellation is separate from a refund
If a transaction is not refunded, you may still cancel the subscription at any time to prevent future billing. Cancellation takes effect at the end of the current billing period and stops further payments. Cancel using the manage-subscription control in Settings, or contact support@trendmetric.io if you need help.
7. Chargebacks
Please contact support@trendmetric.io before raising a chargeback or payment dispute with your bank or card issuer. If you initiate a chargeback, access to TrendMetric may be suspended while the matter is reviewed. This does not affect lawful rights to dispute a charge under card-scheme or consumer-protection rules.
8. Contact
TrendMetric product and billing support: support@trendmetric.io Legal business name: ECOM ALPHA SOLUTIONS LLC. Product / brand: TrendMetric.